1. Introduction

At HistoryTutorOnline (“we,” “us,” or “our”), we are committed to providing high-quality digital educational products to our customers. This Refunds and Returns Policy outlines the terms and conditions governing refunds for digital products purchased through our website www.historytutoronline.com  (“Website”). By making a purchase, you agree to the terms of this policy.

2. Digital Products

Our products consist of digital educational materials designed for A-Level students, including but not limited to:

• Online courses
• E-books
• Downloadable study guides
• Webinar recordings

3. Refund Eligibility

Due to the nature of digital products, all sales are final once the product has been accessed or downloaded. However, we understand that issues may arise. Refunds may be considered under the following circumstances:

• Technical Issues: If you experience technical problems that prevent you from accessing the product, and we are unable to resolve them.
• Defective Content: If the digital product is defective, corrupted, or incomplete.
• Misrepresentation: If the product received is significantly different from its description on our Website.

4. Refund Request Process

To initiate a refund request, please follow these steps:

1. Contact Us: Email us at teacher@historyteacheronline.com within 14 days of your purchase date.
2. Provide Details: Include the following information in your email:
   • Full name
   • Order number
   • Date of purchase
   • Description of the issue
   • Any supporting evidence (e.g., screenshots of errors)
3. Await Response: Our customer support team will acknowledge your request within 3 business days.
4. Resolution: We may:
   • Provide technical support to resolve the issue.
   • Offer a replacement or alternative product.
   • Approve a refund if the issue cannot be resolved.

5. Refund Conditions

• Timeframe: Refund requests must be made within 14 days of the purchase date.
• Access Termination: Upon approval of a refund, your access to the digital product will be revoked.
• Payment Method: Refunds will be issued to the original payment method used during purchase.
• Processing Time: Approved refunds will be processed within 7 business days.

6. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Change of Mind: If you decide you no longer want the product after accessing or downloading it.
• Improper Use: Issues arising from misuse or unauthorized alteration of the digital product.
• Unauthorized Purchases: Purchases made by someone else without your consent (please secure your payment methods).

7. Technical Assistance

Before requesting a refund for technical issues, please consider:

• Checking FAQs: Visit our FAQ section for common solutions.
• System Requirements: Ensure your device meets the minimum system requirements specified on the product page.
• Contacting Support: Email us at teacher@historyteacheronline.com for assistance.

8. Contact Information

For refund requests or any questions regarding this policy, please contact our customer support:

• Email: teacher@historyteacheronline.com
• Address: 61 Bridge Street, Kington HR5 3DJ, United Kingdom

Our support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT.

9. Your Responsibilities

• Accurate Information: Provide accurate and complete information when requesting a refund.
• Compliance: Adhere to this Refunds and Returns Policy and our Terms and Conditions.

10. Amendments to This Policy

We reserve the right to amend this Refunds and Returns Policy at any time. Changes will be effective upon posting on our Website. It is your responsibility to review this policy periodically.

11. Legal Rights

This Refunds and Returns Policy does not affect your statutory rights under UK consumer law. For more information about your rights, please visit the UK Government’s Consumer Rights website.

12. Dispute Resolution

If you are not satisfied with our response to your refund request, you may:

• Contact Us: Reach out again for further assistance.
• Seek External Help: Contact local consumer protection authorities for guidance.

13. Conclusion

We strive to ensure customer satisfaction and are committed to fair and transparent business practices. Thank you for choosing HistoryTutorOnline for your educational needs.